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Terms & Conditions+ Terms of Engagement

1. Introduction & Acceptance

These Terms & Conditions (“Terms”) apply to all services provided by Innobella Media Limited (“we”, “us”, “our”), and to the use of our website www.innobellamedia.uk. By commissioning services, approving a quotation, paying any invoice, or using our website, you (“Client”, “you”) accept these Terms.

No variation of these Terms is valid unless agreed in writing by a director of Innobella Media. If any part is held unenforceable, the remainder shall continue in effect.

2. Services & Scope of Work

  • Services will be delivered as described in our quotation (for example: filming, live event production, editing, equipment hire).
  • Quotations are based on agreed scope. Any changes, additions, or delays caused by the Client may incur extra charges at our standard rates (£150+VAT/hr, £500+VAT/half day, £800+VAT/full day).
  • We use reasonable skill and care but cannot guarantee specific outcomes (such as audience numbers or sales).
  • Timelines may be affected by Client delays or factors outside our control; we shall not be liable for resulting loss.

3. Payment Terms

  • Unless otherwise agreed, a 50% deposit is required on booking. In some cases (e.g. late or short-notice bookings), we may require 100% upfront at our discretion.
  • Deposits are non-refundable.
  • The balance is due on completion and prior to final delivery.
  • Invoices are due within 14 calendar days.
  • Late payments will attract interest at the statutory rate (Base + 8%) plus compensation and recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998.

4. Travel, Accommodation & Subsistence

  • Where the location is more than 2.5 hours one way from Liverpool, or where combined travel and working time would exceed 12 hours, we reserve the right to require overnight accommodation.
  • Accommodation (Travelodge, Premier Inn, Holiday Inn or equivalent) plus reasonable subsistence must be provided by the Client or recharged at cost (£35/day UK; £50/day London unless receipted).
  • Mileage is charged at £0.45 per mile plus parking, tolls and transport of equipment.
  • For travel exceeding 3 hours each way, we may charge a half-day rate in addition to expenses.

5. Client Responsibilities

  • The Client must provide access, permissions, materials, and cooperation in a timely manner.
  • The Client warrants that all materials supplied are free of third-party claims and fully licensed.
  • The Client must provide a safe working environment. We reserve the right to halt work on safety grounds without refund if conditions are unsafe.
  • Delays caused by the Client (e.g. late starts, room not ready, waiting for contributors) beyond 30 minutes may be charged pro-rata at the day-rate.

6. Revisions & Changes

  • Our quotations include two rounds of revisions per deliverable. Further revisions or out-of-scope changes are chargeable at £150+VAT/hr (or £500/half day, £800/full day).
  • All change requests must be provided in writing within 10 business days of delivery.

7. Cancellation & Postponement

  • Deposits are always non-refundable.
  • If the Client cancels:
    • More than 14 days before: deposit + non-recoverables.
    • 7–14 days: 75% of quoted fees + non-recoverables.
    • Fewer than 7 days: 100% of quoted fees + non-recoverables.
  • If postponed due to force majeure (e.g. extreme weather, restrictions), fees roll to the new date; non-recoverables and rebooking costs are recharged.

8. Working Hours, Overtime & Breaks

  • A standard shoot day is up to 10 hours on site (excluding travel).
  • After 10 hours: time-and-a-quarter. After 12 hours: time-and-a-half.
  • Reasonable breaks must be provided.
  • Travel days are chargeable if they prevent other bookings (see Section 4).

9. Intellectual Property & Deliverables

  • All raw/ungraded footage, source files, project files and unedited material remain our property and are not supplied.
  • On full payment, the Client receives a perpetual, worldwide, royalty-free licence to use the delivered content for their own purposes (including paid advertising, unless otherwise agreed).
  • We retain copyright and reserve the right to use extracts for our portfolio, showreels, and marketing unless prohibited by NDA.
  • Credits: we may include a discreet on-screen credit (up to 10s). This can be removed on request.

10. Data, Privacy & Confidentiality

  • Both parties agree to keep confidential any non-public information.
  • We comply with UK GDPR. Where we process personal data on your behalf, we act as Data Processor under your instructions. A Data Processing Addendum is available on request.
  • We retain project files for 6 months after delivery, after which they may be deleted. Retrieval or storage beyond this is chargeable.
  • Please see our Privacy Policy for details on how we handle personal data and cookies.

11. Health & Safety

  • The Client must ensure safe and suitable working conditions, access, welfare, and induction.
  • We can provide risk assessments and method statements (RAMS) on request; bespoke documentation may be chargeable.
  • Drone operations, where booked, are subject to weather, CAA regulations, permissions and additional pilot fees.

12. Subcontractors & Insurance

  • We may subcontract crew and specialists as required, while remaining the prime contractor.
  • We maintain public liability, employers’ liability, and equipment insurance at required industry levels.
  • The Client is responsible for insuring their venue, property, staff, and guests, and indemnifies us against claims arising from their instructions, omissions, or supplied materials.

13. Liability

  • Our liability is limited to the total fees paid by the Client for the relevant project.
  • We are not liable for indirect or consequential loss (e.g. loss of profit, goodwill, or opportunities), nor for issues beyond our control (e.g. power failure, platform outages, extreme weather).
  • Nothing limits liability for death or injury caused by our negligence, or for fraud.

14. Website Use

  • Website content (text, images, logos, design) is owned by or licensed to us. You may not copy, reproduce or redistribute without permission.
  • Acceptable use: you must not use our site unlawfully, attempt to breach security, or use automated scraping tools.
  • Links: you may link to our site fairly and lawfully. We may withdraw linking permission at any time.
  • External links on our site are provided for convenience; we are not responsible for their content.

15. Governing Law & Disputes

  • These Terms are governed by the laws of England & Wales.
  • Disputes shall first be resolved in good faith negotiation, then mediation (CEDR), failing which they are subject to the exclusive jurisdiction of the courts of England & Wales.